Cream Direct logo
Cream Direct logo
Cream Direct logo
  • GDPR & DATA PROTECTION

Privacy & Cookies Policy

Last updated: October 2026. This policy describes how TKTX Cream Direct collects, stores, and protects your personal data under the UK GDPR and Data Protection Act 2018.

Privacy Policy

Policy Section

  • Data Controller
  • Data We Collect
  • How We Use Data
  • Payment Security
  • Courier Sharing
  • Cookies & Tracking
  • Your Rights
  • DPO Contact

1. Who We Are & Data Controller

TKTX Cream Direct (tktxcreamdirect.co.uk) is a trading name of Legacy Ink Supplies Ltd, a company registered in England & Wales (Company No. 15910111), with its registered office at 82 Blackburn Road, Accrington, BB5 1LL, United Kingdom.

Legacy Ink Supplies Ltd is the data controller responsible for the personal data collected through this website. You can contact us about privacy matters at [email protected].

2. Personal Data We Collect

We only collect personal information necessary to fulfil your order and provide high-standard support:

  • Contact Details: Full name, shipping address, billing address, email address, and telephone number.

  • Order Records: Products purchased, quantities, order totals, transaction IDs, and delivery preferences.

  • Technical Data: IP address, device type, operating system, and anonymous store traffic statistics.

  • Support Correspondence: Communications sent to our UK customer care team via email or online contact form.

No Card Storage

We do NOT store or have access to your full credit or debit card numbers. Card payments are processed by Square, a PCI-DSS compliant payment provider.

3. How & Why We Use Your Information

We process your data under the following UK lawful bases:

Contract Fulfilment: To process your payment, pack your order, and dispatch it via Royal Mail.

Legal Compliance: To keep the accounting and tax records we are required to keep by law.

Legitimate Interests: To keep our store secure, prevent fraud, and send delivery notifications.

Consent: Where you opt in to restock announcements or studio promotions (you may unsubscribe at any time).

4. Payment Processing Security

All online transactions on our store are secured with 256-bit SSL/TLS end-to-end encryption. When you enter card details, they are processed by our payment provider, Square (card payments, Apple Pay and Google Pay).

5. Third-Party Courier Sharing

We never sell or rent your personal data. We only disclose essential details to approved fulfilment partners:

  • Delivery Couriers: Royal Mail and other delivery couriers we use, to deliver your order and provide tracking.
  • Payment Gateways: Square, to process payments and refunds.

6. Cookies & Tracking Technologies

Our website uses essential cookies to remember your shopping cart items, preserve your preferences, and maintain checkout session security.

7. Your Legal Rights Under UK GDPR

As a UK resident, you have the statutory right to:

  • Access: Request a copy of all personal information we hold about you.

  • Rectification: Request correction of inaccurate contact records.

  • Erasure: Request deletion of your personal data where no legal retention requirement applies.

  • Complaint: You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

8. Contact Our Privacy Team

8. Contact Our Privacy Team

Data Controller: Legacy Ink Supplies Ltd

Email: [email protected]

Address:
82 Blackburn Road, Accrington, BB5 1LL, United Kingdom

Contact Us