These Terms and Conditions govern your use of the TKTX Cream Direct website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms and Conditions.
1. About Us
This website is operated by Legacy Ink Supplies Ltd, trading as TKTX Cream Direct. Legacy Ink Supplies Ltd is registered in England & Wales (Company No. 15910111).
Email: [email protected]
Registered office:
82 Blackburn Road
Accrington
BB5 1LL
United Kingdom
2. Products and Availability
All products displayed on our website are subject to availability. We reserve the right to modify, update, suspend or discontinue any product without prior notice.
We aim to keep product availability and information up to date, but there may occasionally be circumstances where an item becomes unavailable after an order has been placed.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
However, minor differences in packaging, colour, labelling or product presentation may occur.
Product information provided on this website is for general information purposes and should not be considered medical advice. Products should always be used in accordance with the manufacturer’s instructions and applicable guidance.
4. Eligibility to Purchase
By placing an order through our website, you confirm that:
- You are legally capable of entering into a binding contract.
- The information you provide during checkout is accurate and complete.
- You are authorised to use the payment method provided.
- You will use the products only for their intended purpose and in accordance with the supplied instructions.
5. Orders
When you place an order, you will receive an email confirming that we have received your order.
This confirmation confirms receipt of your order but does not necessarily mean that your order has been accepted.
We reserve the right to decline or cancel an order where there is a genuine reason to do so, including product availability, pricing errors, payment issues or suspected fraudulent activity.
An order is normally accepted when payment has been successfully processed and the order is prepared for dispatch.
6. Pricing and Payment
All prices displayed on our website are shown in British Pounds Sterling (GBP) unless otherwise stated.
We reserve the right to change product prices, offers or promotions at any time. Any price change will not affect an order that has already been accepted.
Payment must be successfully received before an order can be dispatched.
7. Delivery
We currently provide delivery within the United Kingdom.
Delivery times shown on our website are estimates and are not guaranteed. Delivery may occasionally be affected by courier delays, weather conditions, public holidays, incorrect address information or circumstances outside our reasonable control.
For complete information about delivery methods, charges and processing times, please refer to our Shipping Policy.
8. Returns and Refunds
Returns and refunds are handled in accordance with our applicable Returns and Refunds Policy and UK consumer law.
If you believe you are entitled to a refund, replacement or other remedy, please contact us at:
We will review each request in accordance with the applicable terms and legal requirements.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at [email protected].
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it where possible.
Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled in accordance with our Returns and Refunds Policy and applicable consumer rights.
10. Product Use and Responsibility
Our products must be used strictly according to the manufacturer’s instructions and any instructions supplied with the product.
Customers are responsible for reading and following all applicable product instructions before use.
Results may vary depending on individual circumstances, including application method, quantity used, skin type, preparation, storage and other factors.
We cannot accept responsibility for problems arising from misuse, incorrect application, failure to follow supplied instructions, improper storage, use for an unintended purpose or other circumstances outside our reasonable control.
Nothing in these Terms and Conditions limits or excludes any liability or consumer right that cannot legally be limited or excluded.
11. Website Use
You agree to use this website lawfully and responsibly.
You must not:
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with the website’s operation or security.
- Use the website for fraudulent, unlawful or malicious purposes.
- Copy, reproduce or misuse website content without permission.
- Introduce malicious software, viruses or other harmful material.
We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms have been breached.
12. Intellectual Property
Unless otherwise stated, all content appearing on this website, including text, graphics, photographs, logos, branding, designs and other materials, is owned by or licensed to TKTX Cream Direct.
You may not reproduce, distribute, modify, republish or commercially use our website content without our prior written permission, except where permitted by law.
13. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend, modify or withdraw parts of the website for maintenance, security updates or other operational reasons.
14. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from the use of our website or the purchase or use of our products.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any statutory rights or liabilities that cannot legally be excluded or restricted.
15. Events Outside Our Control
We will not be responsible for delays or failures to perform our obligations where these result from circumstances beyond our reasonable control.
Such circumstances may include natural events, severe weather, courier disruption, strikes, government actions, technical failures, interruptions to services or other events that we could not reasonably prevent.
16. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.
The latest version will be published on this page. You should review this page periodically for any updates.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms or your use of our website will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply.
18. Contact Us
If you have any questions regarding these Terms and Conditions, your order or our products, please contact us:
Legacy Ink Supplies Ltd (trading as TKTX Cream Direct)
Company No. 15910111, registered in England & Wales
82 Blackburn Road
Accrington
BB5 1LL
United Kingdom
Email: [email protected]