At TKTX Cream Direct, we aim to process and dispatch all UK orders quickly and securely. Please read the information below for details about our order processing, delivery options and shipping charges.
Order Processing
Orders are normally processed and dispatched on the same business day when placed before 2:00 PM GMT, subject to payment confirmation and product availability.
Orders placed after 2:00 PM GMT will normally be processed on the next business day.
Please note that orders are not normally processed or dispatched on weekends or UK public holidays.
UK Delivery
We currently deliver orders within the United Kingdom using Royal Mail and other trusted delivery services where required.
Our available delivery options are:
- Royal Mail Tracked / Express Delivery: Next Business Day – delivery times may vary depending on the destination and courier service.
- Standard Delivery: 1–3 Business Days.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier operations, adverse weather, public holidays, incorrect delivery information or other circumstances outside our control.
Shipping Charges
The applicable delivery charge will be displayed during checkout before you complete your order.
We currently offer:
- Flat rate Delivery: £4.99
- Free UK Dispatch: Available on qualifying orders over £100.
Shipping charges may vary for certain orders or delivery services, and the final shipping cost shown at checkout will apply.
Next-Day Dispatch
Orders placed before 2:00 PM, Monday to Friday, are normally dispatched on the same business day and sent using the selected delivery service.
While we aim to provide fast delivery, next-day delivery depends on the courier network and is therefore not guaranteed in every circumstance.
Please make sure your delivery address and contact details are correct before completing your order. We cannot be responsible for delays caused by incorrect or incomplete delivery information provided at checkout.
Delivery Tracking
Where a tracked delivery service is selected, you may receive tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been handed to the delivery carrier.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can check the status of your shipment.
For delayed, lost or missing parcels, we may need to contact the relevant delivery carrier and follow their investigation process before a replacement or other resolution can be provided.
Please contact us at:
Email: [email protected]
Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned to us because of an incorrect or incomplete address, please contact us at [email protected]. Additional postage charges may apply if the order needs to be resent.
Damaged Packages
If your parcel arrives damaged, please contact us as soon as possible at [email protected].
Where appropriate, we may request photographs of the packaging and the items received to help us assess the issue and liaise with the delivery carrier.
International Shipping
We currently ship within the United Kingdom only.
We do not currently offer international delivery.
Delivery Address
Orders are dispatched to the delivery address provided by the customer during checkout.
Please carefully review your address before placing your order to help avoid delivery delays or returned parcels.
Contact Us
If you have any questions about our shipping policy, delivery options or an existing order, please contact us:
Legacy Ink Supplies Ltd (trading as TKTX Cream Direct)
Company No. 15910111, registered in England & Wales
82 Blackburn Road
Accrington
BB5 1LL
United Kingdom
Email: [email protected]
This Shipping Policy may be updated from time to time to reflect changes to our delivery services, shipping rates or business practices.